Knowledgeable sales staff sold me the car I wanted. They also kept me up to date of my cars process through the production process.

Effective MoT. Friendly staff and OK place to wait & work. Clean car. Took rather longer than I was expecting.

Tried a number of times to call and book the appointment and had to try at least 3 times as my call was not answered.

The car was damaged

Kept informed of any service requirements.

Through both the initial walk-in, and the subsequent email conversations, Stephanie was able to get the best deal for me on my dream car. I never felt like I was being hassled during this time and she made the entire process feel effortless.

My car was collected, serviced, MOT'd, had a pre-existing issue fixed, was washed and vaccuumed and returned in fine fettle.

I booked in for a while you wait MOT which when I booked I was told took about 90 minutes. It was actually nearer 180 minutes. Not sure if you were short staffed or not? I've never done a while you wait MOT before so perhaps 180 minutes is the norm?

Customer service is always excellent. Actual mechanical service this time didn't appear to be up to their usual previous very high standards (see comment to question 4 below) but appreciate my Mini is getting on a bit.

Always helpful & knowledgeable

Service staff are always there to help with your car and always go the extra mile to make sure you are happy.

Good service

Very professional people at this centre

They took the hassle away for servicing.Demonstrated a very professional approach.

Appointments acknowledged by txt and txt reminders also sent

What great people there are at specialist cars Luton cant thank them enough

Generally prompt and efficient service

They picked my car up and were on time and very polite.I was kept informed regarding the progress of my car and it was delivered back when they said it would be.

Always friendly and helpful and go the extra mile!!

As above

Most of my questions were answered

As expected

Good service

Quick and precised service

Superb and especially attention to detail which included my car being washed. Great. Thank you.

Very informative, friendly and efficient.

They didn’t charge for something they could have done

They always return the car to a high standard of cleanliness.

I didn't have any problems.

Excellent customer service.

Generally good, but need more staff to pickup phones.