Really impressed with the video I was sent with what was wrong and what was okay with my car.

Found I had to wait for a manager to be in work to get an agreement on price. I had to wait four days for this! I found it strange that in fact salesmen couldn't sell cars unless a manager was present.

Did the job.

Mini Luton - were fine.

Once again great service and good interaction with the dealer

No issues at al

I ask for an auto stop / start problem to be looked at and fixed. The car was returned to me and the problem is still there. There was no discussion on what had been done to try to fix this. Looks like it was just ignored

I'm very lucky to live near Butch, who provides excellent customer service

I was informed of how long the MOT and brake fluid change would be and how much it would cost and upon return the car was almost ready and the charge correct. Service friendly

Again Mike was excellent and the Manager was easy to step into his shoes on the occasions when I was in the centre and Mike was unavailable

My car issue was addressed in good time with a perfect outcome. During the process a courtesy car was provided to address my mobility issue.

It would have been 5 stars but I had a bit of trouble with my last service at your Mini Specialists although after complaining, it was rectified immediately. I had a very nice email from your management and I was very satisfied with mthe outcome.

Easy smooth dealings with service dept , informed of price from outset then anything the needed attention. Only down fall is on previous manufacturers servicing the car is cleaned. Although I did need the car back by a certain time.

The staff were very welcoming and efficient

Great customer service & everyone I met was very friendly.

You won't even tell me verbally the service history of my vehicle, you know from the key fob but you won't tell me. When I tried to pay for the service you told me that my vehicle has a service pack, which I didn't know becuase you won't tell me !

Staff always friendly, nothing seems to be a problem. Informative regarding any issues.

Personal service, good follow up, good advice, straight talking, no bs, almost always made the over complex simple. I'd hire them both.

I think l have said it all above lam also thinking about moving away from BMW and finding another car firm that can look after me

I've been to other mini centres and they have left me feeling very unsatisfied with the service. Service at Luton was excellent and very friendly informative staff.

Polite staff not pushy and very helpful

They kept me informed all the way through the service

during the purchase, I cannot fault. however, my car wasn't ready when I came to collect it, I was given a courtesy car and the next day my car was delivered to me - so I wasn't inconvenienced further.

After service clean wasn't as thorough as usual. I know its not a valet but in previous experiences the interior was cleaned to a higher standard

I asked for an estimate for bodywork repair and it never came.

Dealt promptly with a broken fuel pipe, received the car via the AA and did the pending service at the same time

Told there were no advisory recommendations, yet the report showed brake pads needed doing. Very poor service and lost opportunity to quote for replacement pads.

Courtesy car provided phone call when completed

Good while-you-wait service.

Stephanie was really helpful with completing the purchase