Excellent communication and service provided including collecting my car from home.

Quicker than expected delivery and regular updates on progress of the car.

Again just having to make a second visit.Butch was very helpful.

Service manager was proactive - I was kept well informed and, even though the car had to stay in for another night, the whole process was made as hassle free as possible.Great service - thank you!

Customer service is excellent, especially the service to collect my car for her MOT and drop her back afterwards.

Everything taken care of with no issues

All completed as required

Came to collect my car, washed and vacuumed. Great service

Very friendly staff who are knowledgeable and empathetic to the customer. I appreciated how Butch patiently helped me make the right decision.

really helpful staff

See above

Good Service, Clear Communication, Butch was very helpful.

I have this answer because I am completely satisfied with car and the people who sold it to me .

Always great service

Completed the service in good time.

They were very flexible and helpful when I arrived late and when a suspect oil leak was identified. This work was scheduled for a more convenient time for me when they collected and returned the vehicle two days in a row.

Car went in for ERG quality enhancement recall and at same time was updated to latest software. After getting car back found that Bluetooth was not operating along with voice commands. Car had to go back in to be corrected causing inconvenience to me

Great responsive service, booked car in for pitstop Service at 11,000 miles. Was completed within an hour and half (earlier actually), was able to sit and work on the wifi, tea and coffee etc.

Service started on time and was completed within the expected time.

It take time to get an answer from service department

Greeted immediately I entered. Directed to the service desk. Dealt with quickly and efficiently by Butch.Just what I wanted.

Had my car picked up and delivered back

Slight delay in obtaining the car due to it being recalled, but I was kept up to date by Adam through the process.

Would have liked specialist cars to have shown a bit more interest with needing a clutch at 8000 miles and 2 years old. I've never worn out a clutch on any previous cars, inc. another mini and possibly a little help from them may have influenced bmw.

It ok, however I wasn’t sent a quote or conformation of the works and cost that was going to take place but they did give me a discount on the overall cost

No problems incurred

Butch and technical colleagues did an excellent job

Helpful,quick and informative.

Tried a number of times to call and book the appointment and had to try at least 3 times as my call was not answered.

Effective MoT. Friendly staff and OK place to wait & work. Clean car. Took rather longer than I was expecting.

Kept informed of any service requirements.

Through both the initial walk-in, and the subsequent email conversations, Stephanie was able to get the best deal for me on my dream car. I never felt like I was being hassled during this time and she made the entire process feel effortless.

My car was collected, serviced, MOT'd, had a pre-existing issue fixed, was washed and vaccuumed and returned in fine fettle.

I booked in for a while you wait MOT which when I booked I was told took about 90 minutes. It was actually nearer 180 minutes. Not sure if you were short staffed or not? I've never done a while you wait MOT before so perhaps 180 minutes is the norm?

Customer service is always excellent. Actual mechanical service this time didn't appear to be up to their usual previous very high standards (see comment to question 4 below) but appreciate my Mini is getting on a bit.

Always helpful & knowledgeable

Service staff are always there to help with your car and always go the extra mile to make sure you are happy.

Good service

Very professional people at this centre

They took the hassle away for servicing.Demonstrated a very professional approach.

What great people there are at specialist cars Luton cant thank them enough

Appointments acknowledged by txt and txt reminders also sent