I had an issue and it was fixed.

As the above

Great service

Staff were very helpful but not pushy, open and honest and the car lives up to my expectations

As I said before all staff friendly, helpful and not pushy at all

I had no problems at all.

they go out of their way to make life easy. lovely friendly staff.

Despite the low mileage (5100 miles in 2 years from new)the windscreen wipers squeaked and were replaced at my expense.The replacements still squeak.

Staff

The rep for Mini couldn't have been more helpful. A credit to Mini.

My only disappointment is my mini didn’t come with car mats as agreed. 3 weeks later I am still waiting for them to arrive.

From the ease, convenience and communication, it really is perfect.

Always get my car cleaned .this time I didn't receive a reminder for service of oil change .

Took much longer than told at reception.

Very helpful and friendly front of house staff who gave good information to me with regards my service.

See above in regards to lack of urgency to contact me to correct the damage you did whilst servicing my car

Specialist cars are always very helpful -

Reiterating the above comments. I was really impressed by how well we (my 5yr old grandson) were treated without being patronised as an 'elderly' lady

Got everything I wanted, thanks to a lot of help from Russell Dylag and team

I didn’t get any feedback on how the health check had gone.

Car not particularly clean after. Inside windscreen not cleaned properly

You fixed the problem but the cost casts a huge shadow over the satisfaction.

Problem diagnosed and solved with minimum fuss.

All work was done efficiently and as requested and further work that was needed(brake pads) was identified and carried out at the same time. Waiting was comfortable with decent facilities.

Done the job asked of them in quick time too

Because they done what said they were gonna do nothing more nothing less

On time performance, helpful and friendly

They are very professional well presented and talked to you so you could understand everything that was going on

The whole experience was efficient and we felt extremely comfortable with the process of getting our new mini.

All staff are extremely helpful and polite and made you feel welcome