Personal service, good follow up, good advice, straight talking, no bs, almost always made the over complex simple. I'd hire them both.

I think l have said it all above lam also thinking about moving away from BMW and finding another car firm that can look after me

I've been to other mini centres and they have left me feeling very unsatisfied with the service. Service at Luton was excellent and very friendly informative staff.

Polite staff not pushy and very helpful

They kept me informed all the way through the service

during the purchase, I cannot fault. however, my car wasn't ready when I came to collect it, I was given a courtesy car and the next day my car was delivered to me - so I wasn't inconvenienced further.

Told there were no advisory recommendations, yet the report showed brake pads needed doing. Very poor service and lost opportunity to quote for replacement pads.

Dealt promptly with a broken fuel pipe, received the car via the AA and did the pending service at the same time

I asked for an estimate for bodywork repair and it never came.

After service clean wasn't as thorough as usual. I know its not a valet but in previous experiences the interior was cleaned to a higher standard

Courtesy car provided phone call when completed

Good while-you-wait service.

Stephanie was really helpful with completing the purchase

Couldn't fault the experience. All staff were very professional.

There was a rattling when the car was returned, which seemed to have stopped.

Mike was very helpful and helped make the process easy

I booked my MOT appointment on-line. Was offered and accepted a time of 10:30. However, at 10:00 on the day, I received a call from Service department asking if I was coming, as according to them, the appointment was at 10:00.

Lack of information given to us before about the credit service

Helpful accommodating staff. One disappointment was poor quality of car cleaning. Best do a good job or not offer this complimentary service.

I booked my car in for an mot and a service . When I did pick up my car it was still quite dirty . I'm not sure what this included In the service but the mot said the car would be vacuumed . It was barley touched . It's usually pristine !

Friendly people good service

They seemed to do a good job.

The booking took just a few moments and the car was collected from my house by a courteous gentleman on time. I had useful feedback and the cost of the service was exactly the price I was quoted. The car delivered back after a few hours.

Quick, easy and efficient. Service was completed in less time than quoted.

The fault was finally resolved and my car returned to me gleaming and drove fine...

They did what they said they would do in a timely fashion

No complaints

Broken promises

I think they were short of staff! Had to wait a long time to be served. Supplied a company car, eventually, but didn't run through where everything was, was frustrated so I walked!! Just wasted my time and theirs!!

It was an extremely long wait because of staff shortages I believe