Quick handover of cars. Service and work carried out fully explained

For the same reasons above. I also love it that you clean the car before it’s given back

There was some confusion about where I should sign in.

As above

all v good

Extremely satisfied, nothing could have been done any better for me.

I have always found them to be very helpful whenever i have phoned or gone into the showroom

As previous comment

Excellent customer service and they always keep you informed

Everything went to plan

Flexible to satisfy my needs

.

As above

Seamless and painless service. Nothing is too much trouble.

Overall Very satisfied with the garageand Olivia was very professional and not pushy

The Reception staff and Technicians are extremely helpful and knowledgeable and no problem seems to be too small.They treat you well and the service is excellent.

Car delivered as expected. Nice center, nice staff

Explained extra service things that needed doing and supplied a courtesy car.

Only carried out what was required. No pressure to buy another product or service

Great service Nice people

Excellent service as usual, I wouldn't take my car anywhere else.

Prompt and courteous.

Workers were very helpful and managed to receive the car a lot earlier than expected as I received a Stock car

Quick efficient and car collected and returned door to door.

Car service quickly and efficiently and back on the road

Service manager was very easy to contact with any concerns. I was alerted to possible work to be done, but none was done without my authorisation. Advice was given about the brakes but I was told that was not urgent as I do very low mileage.

Car serviced quickly.

Problem was resolved quickly without fuss

Good staff

Efficient booking system, pleasant staff, decent coffee, useful wifi while waiting and a clear explanation of what has been done.

Because my service was not fully carried out (oil was not checked or filled up) and I had to return my car to them at my inconvenience. Also asked twice for my handbreak to be taken up and it wasn't.

As above

All problems with the car were sorted and the complimentary car wash was great.

I was completely satisfied as I didn't have to wait and the car runs like a dream. The service people were very polite and knowledgeable. It was my 60th birthday on the day of the service and they picked up on it. They all sang happy birthday to me.

Butch kept my car until everything was fixed I was provided a courtesy car and kept up to date my car was then returned clean in and out with a full bill of health

I do not generally enjoy buying new cars but found the sales team enthusiastic, approachable and knowledgeable. I also liked being able to take a mini for a 24 hour test drive.

Made to feel important throughout. Dedicated sales person from start to finish. Explained all the controls in the car - very knowledgable about the product.

See above!

Very nice showroom - sales person was knowledgeable and efficient. Plus the person was very pleasant.

They couldn't have been more helpful. Really enjoyable

As mentioned in question 1, my car was collected & returnedto my home address, therefor had no service experience atSpecialist Cars Luton.

No problems, yet.