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Customer Reviews.

sales

5

Personal service, good follow up, good advice, straight talking, no bs, almost always made the over complex simple. I'd hire them both.

08 April 2019

service

1

I think l have said it all above lam also thinking about moving away from BMW and finding another car firm that can look after me

04 April 2019

service

5

I've been to other mini centres and they have left me feeling very unsatisfied with the service. Service at Luton was excellent and very friendly informative staff.

03 April 2019

sales

5

Polite staff not pushy and very helpful

01 April 2019

service

5

They kept me informed all the way through the service

28 March 2019

sales

4.5

during the purchase, I cannot fault. however, my car wasn't ready when I came to collect it, I was given a courtesy car and the next day my car was delivered to me - so I wasn't inconvenienced further.

27 March 2019

service

3

Told there were no advisory recommendations, yet the report showed brake pads needed doing. Very poor service and lost opportunity to quote for replacement pads.

26 March 2019

service

5

Dealt promptly with a broken fuel pipe, received the car via the AA and did the pending service at the same time

26 March 2019

service

2

I asked for an estimate for bodywork repair and it never came.

26 March 2019

service

4

After service clean wasn't as thorough as usual. I know its not a valet but in previous experiences the interior was cleaned to a higher standard

26 March 2019

service

5

Courtesy car provided phone call when completed

24 March 2019

service

4

Good while-you-wait service.

24 March 2019

sales

5

Stephanie was really helpful with completing the purchase

22 March 2019

service

5

Couldn't fault the experience. All staff were very professional.

17 March 2019

service

3

There was a rattling when the car was returned, which seemed to have stopped.

12 March 2019

sales

5

Mike was very helpful and helped make the process easy

11 March 2019

service

3

I booked my MOT appointment on-line. Was offered and accepted a time of 10:30. However, at 10:00 on the day, I received a call from Service department asking if I was coming, as according to them, the appointment was at 10:00.

10 March 2019

service

3

Lack of information given to us before about the credit service

07 March 2019

service

4

Helpful accommodating staff. One disappointment was poor quality of car cleaning. Best do a good job or not offer this complimentary service.

06 March 2019

service

2

I booked my car in for an mot and a service . When I did pick up my car it was still quite dirty . I'm not sure what this included In the service but the mot said the car would be vacuumed . It was barley touched . It's usually pristine !

05 March 2019

service

5

Friendly people good service

03 March 2019

service

5

They seemed to do a good job.

03 March 2019

service

5

The booking took just a few moments and the car was collected from my house by a courteous gentleman on time. I had useful feedback and the cost of the service was exactly the price I was quoted. The car delivered back after a few hours.

22 February 2019

service

5

Quick, easy and efficient. Service was completed in less time than quoted.

21 February 2019

service

5

The fault was finally resolved and my car returned to me gleaming and drove fine...

15 February 2019

service

5

They did what they said they would do in a timely fashion

11 February 2019

service

5

No complaints

11 February 2019

sales

3

Broken promises

10 February 2019

service

3

I think they were short of staff! Had to wait a long time to be served. Supplied a company car, eventually, but didn't run through where everything was, was frustrated so I walked!! Just wasted my time and theirs!!

08 February 2019

service

3

It was an extremely long wait because of staff shortages I believe